Frequently Asked Questions
Everything you need to know about shopping with Primadonna
How do I determine my correct size?
We provide a detailed size guide on each product page. Since fit can vary between collections, we recommend comparing your measurements to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To start a return or exchange, please visit our online portal. Please note that for hygiene reasons, jewelry and intimates are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you ship internationally?
Yes, Primadonna ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my Primadonna garments?
To ensure the longevity of your fashion pieces, we recommend following the specific care instructions on the inner label. Most of our delicate items thrive with cold hand-washing and air-drying to maintain fabric integrity and color.